Modifications to the General Terms and Conditions can be made at any time by Audilio Pezzoli s.n.c., provided that written notice is sent to customers through the relevant business channels.
All the exposed prices displayed on the website, which constitute public offer of products, are intended VAT-exclusive; they are net of the shipment charges which will be displayed before the finalization of the order. "Minimum purchase: € 100,00 + VAT"
Audilio Pezzoli can ask consumers and/or clients to send an order confirmation via e-mail.
Should an order exceed stocks, Audilio Pezzoli s.n.c. will communicate it, along with the prospective waiting time for the fulfilment of the order, within 72 hours; should the client and/or customer refuse to wait, the contract is intended terminated and Audilio Pezzoli s.n.c. will provide for the immediate cancellation of the order and refuse of the payment.
Our Customer Service provides a complete pre- and post-sale assistance. Fill in the relevant form or phone us to take advantage of our services.
Audilio Pezzoli s.n.c. delivers its products throughout Italy, the Republic of San Marino, the Vatican City and the following European countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxemburg, Netherlands, Portugal, United Kingdom, Spain, Sweden.
The purchaser takes full responsibility for goods when they are on the move; the seller cannot be held responsible for losses or damages which occurred during transport ( See "How to act by delivery" and "How to act by damage due to transport").
Charges are calculated according to the weight and size of the parcel and according to its destination; they will be displayed on the shopping cart upon confirmation of the order.
Italy, Republic of San Marino and Vatican City:
For parcels which weight less than 30 Kg and whose size is less than 0.125 square metres, shipment charges are fixed at € 9,50 and shipment will occur through courier.
Parcels which exceed 30 kg or which are particularly bulky will be divided into several shipments which come under the above mentioned parameters, or will be delivered through courier.
Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxemburg, Netherlands, Portugal, United Kingdom, Spain, Sweden, Greece:
The charges are calculated according to the weight and size of the parcel and will be displayed in the shopping cart.
Poste Italiane - SDA - DHL Europlus Nazionale - GLS
Unless stock availability (see above), Audilio Pezzoli s.n.c. reserves two working days to find goods, package them and deal with the necessary administrative procedures. Delivery time is to be calculated as well; terms and formalities vary according to the different kinds of courier involved in the transaction.
Goods will be delivered at the street number indicated on the ground floor; no delivery service will occur involving the upper floors.
Should delivery not succeed, goods will be returned to Audilio Pezzoli s.n.c. and all charges linked to non-delivery will be deducted from the refund of the amount payed.
Upon delivery of the goods, clients/costumers must check that the parcel is intact, not damaged or wet and pursuant to the standard characteristics of a parcel.
Any complaint has to be immediately raised to the courier; otherwise the product is intended to be delivered well.
Starting from the moment the consumer and/or client receives damaged goods or returns goods to the courier, they can act toward the courier only. The courier is also responsible for any delay in delivery.
In such cases, Audilio Pezzoli s.n.c. is free from any responsibilities due to losses or damage occurred to the goods starting from the moment they are handed over to the courier.
Should any damage be observed upon unloading of the goods it is necessary to:
Audilio Pezzoli s.n.c. accepts following methods of payment for Italy, the Republic of San Marino and the Vatican City:
Audilio Pezzoli s.n.c. accepts following methods of payment for Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxemburg, Netherlands, Portugal, United Kingdom, Spain, Sweden:
Bank transfers
Bank transfers allow goods to be sent after the checking of the bank credit.
Payments from Italy:
Account holder: Pezzoli Audilio snc
Trading bank: Banca Popolare Dell'Emilia Romagna soc. coop. a R.L
IBAN: IT14F0538724205000001593452
Payments from abroad:
Account holder: Pezzoli Audilio snc
Trading bank: Banca Popolare Dell'Emilia Romagna soc. coop. a R.L
SWIFT: BPMOIT22XXX
IBAN: IT14F0538724205000001593452
Filling in the personal data file in the registration procedure, which is necessary to execute the said contract and to activate further communications, the consumer and/or client authorizes Audilio Pezzoli s.n.c. to communicate their personal data (residence, telephone number) to trustworthy couriers and/or forwarding agents they use to allow the execution of all the procedures which are necessary to deliver the purchased products.
The purchaser can't include lying statements in the registration form which is necessary to execute the said contract and to activate further communications; personal data and e-mails should be truthful. The consumer and/or client authorizes Audilio Pezzoli s.n.c. and commits themselves to provide, upon request, copy of valid identity papers. Failure to comply with the paper's requirements authorizes Audilio Pezzoli s.n.c. to terminate the contract due to breach.
The client relieves Audilio Pezzoli s.n.c. of any responsibility related to the issue of tax records which are incorrect due to mistakes in the data provided by the Client, being the Client the sole responsible for the correct insertion.
The client commits themselves, upon conclusion of the on-line purchase procedure, to print and retain these general terms and conditions which they have already read and accepted as a compulsory step to purchase a product, and to print the characteristics of the purchased products.
The above mentioned payment's warranty is very important and the customer's nonpayment will cause the termination of the contract without the need of any forensic eloquence, unless the right of Audilio Pezzoli s.n.c. to sue for damages.
Audilio Pezzoli s.n.c. can terminate the contract provided that written communication accompanied by proper explanation is sent to the customer and/or client; they can only exercise the right to ask for the refund of the paid amount.
